In an effort for us to help each other with the Family Tree Maker program, PLEASE
use the + Start Discussion
link, below the Discussion Forum below. Please use a descriptive Subject Line
and provide details for us to help each other.Please do not Add a Comment
for the purpose of seeking help or to ask questions.. The, don't forget to turn ON the FOLLOW link
at the end of the Discussion so that you will receive an email notification that someone replied to that Discussion. You can also Stop Following that Discussion, if you so choose.
New Comments about the overall purpose of this Group are Welcome, but handling the Issues / Problems / Questions, for all of us, is easier using the +Start Discussion feature.
Its helpful to provide the Product Version Number (Help, About Family Tree Maker
), the version of Windows that you are using, and details of any Error Messages that you may see (IF you are having a problem). But, provide us with some details of the problem.
To help, please continue to read below for other online help that is available to us (Users of the Family Tree Maker program.
There are a number of places to receive help with the Family Tree Maker Program. If you have the program already, the Help that is supplied with the program is not bad and should be looked at before going to any of the below resources. As you work with the program, the help that is offered is more focused on where you are in the program.
Here are links to the Family Tree Maker Knowledge Base
Websites (Online Help Center):
In using the Keyword Search, use one or two keywords for that search. For example, if you have an error message, a key word that you might use, is one of the words in the Error Message.Family Tree Maker Version 2008 and 2009There is an Online Video for Version 2009 here
:Family Tree Maker 2009 Feedback Website:
If you use this link, please provide some detailed feedback to Family Tree Maker 2009. You will probably not receive feedback from them, but the developers do read the feedback.Family Tree Maker Version 2005, 2006 and Version 16Earlier Version of Family Tree Maker
There are a number of User to User Message Boards. This first link will take you to a list of Family Tree Maker GenForums based on the problem that you are trying to resolve:
When posting a message on any of these message boards, it is MOST HELPFUL to mention the Version of Windows that you are using, and the Version of Famliy Tree Maker that you are uisng. You can determine that by clicking on Help, then About Family Tree Maker. That will help the Users help you.
It is also helpful to be specific as to what the issue is or the question is, based on what you see in Family Tree Maker. If there is an Error Message, please provide the specific Error Message. What you see and what you expect to see is also helpful.The Family Tree Maker GenForums
A more open, not by specific topic can be found here:Ancestry.com Family Tree Maker Message Board
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