Caroline Gurney's Page

"Victor, From the FTM 2011 Help file (the procedure is the same in FTM 2010): To merge two people 1. From the People workspace, select the person you want to merge to. This is "individual 1." You can select the person in either the…"

"James, Possibly. Don't know. Thank you for the confirmation on this problem. Russ"

"I have 2011 and yep that worked for me as well. Like i said must be a bug on the website"

"James, Do you have the Family Tree Maker Program? If so, what version? Did you try what Caroline did? That is delete it from within Family Tree Maker? Russ"

"If you are using FTM 2010 or 2011, try accessing the Ancestry website from the WebSearch space within FTM and then deleting the tree that way. It worked for me."

"I tried to delete one of my experimental trees off the Ancestry.com website and got the same result even know I can log on to my account and edit my trees with no problem"

"James, Where is "the bug?" Russ"

"Caroline. Great. Thanks for the update. Good luck, Russ"

"Caroline, Sorry, don't understand why, if you can Edit your Online Tree, that you can't delete it. I think that a call might be worthwhile. Good luck, Russ"

"I think it's a bug cause I have the same issue and I can log into my account with no problem."

"Russ, I just tried accessing my tree through the Web Search page in FTM 2010 and was able to delete it that way. Thank you!"

"Thank you, Russ. I will contact them in the morning. I am able to edit the tree. I did find this in the Help section: "Your My Account password is not necessarily the same password you used for a tree or on the message boards." I…"

"Caroline, My suggestion is that you contact Ancestry.co.uk. I don't know how they operate. But if you are seeing your tree in the Web Dashboard and you open a Browser window, you should be able to do anything to your Member Family Tree. Are…"

"I downloaded the tree to FTM 2010, then tried deleting the tree on Ancestry. Unfortunately, I still get the "incorrect password" error message. I am entering the same password as I am logged into Ancestry with."

"Caroline, Then, guessing that you registered and are online with the SAME UserID and Password, you should be able to Delete your Member Family Tree AFTER you have downloaded in into 2010, from online. Russ"