Comment

Comment by Renee Zamora on April 29, 2011 at 7:28pm

No, the only option is to revert to an earlier backup of your databases before the merge took place.

Comment by Brenda K. Wolfgram Moore on April 29, 2011 at 5:55pm

Is there a relative easy way to UNmerge two files that should not have been merged?

Comment by Renee Zamora on April 29, 2011 at 4:53pm

Karen,  The link below is to a Knowledge Base article on how to solve that.

http://support.rootsmagic.com/entries/20044076-ancestry-com-and-ftm...

Comment by Karen Struve on April 19, 2011 at 6:48pm

When I create a GEDCOM in RootsMagic and attempt to open it in FamilyTreeMaker (don't worry, I'm not leaving my RootsMagic) I get the error message "GEDCOM file must be version 5.5 or higher"  I don't see anywhere in RootsMagic where I can choose the version of GEDCOM.  What am I missing here?

Comment by Renee Zamora on February 5, 2011 at 2:26pm

I've not had a problem with downloading the webinars.  My suggestion is to post in the RM Forums on the webinar thread and see if other users have experienced this. I'm sure the issue is more with your computer than with the actual link or file.

http://forums.rootsmagic.com/index.php?/topic/9480-rm4-webinars/

Comment by Karen Struve on January 22, 2011 at 7:15pm

Is anyone else having a problem downloading the Webinars? Here is the error message I am receiving:

Windows Media Player Error Message Help

You've encountered error message C00D11B1 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

• Your sound device, such as a sound card or sound controller, requires an updated driver. To determine if an updated driver is available, see Windows Update at the Microsoft Web site, or see the sound device manufacturer's Web site.

• Your sound device is not functioning properly. Try using Device Manager to check the status of your sound device.

  
  

   To check the status of your sound device

• You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again. For details, see your computer manufacturer's or sound device manufacturer's Web site.

• You are trying to play a file on the Internet and the server might be temporarily unavailable or there might be a network issue. Try again later.

• You are trying to play an MP3 file that contains compressed ID3 headers. The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre). This information is sometimes called a "tag."

  To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers. After you remove the ID3 headers, Windows Media Player should be able to play the MP3 file.

  Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it.

  If this solution does not resolve the problem, the file might be corrupted.

 

Comment by Patricia Cummings Beran on January 6, 2011 at 12:16pm

I have entered about 1800 individuals, pictures and documents on my Rootsmagic program. While on the "genealogy trail", I met a long lost cousin who also has a ton of info/pictures. I have suggested he buy the program, but what's the easiest way to transfer all my info and upload to his brand new/empty Rootsmagic program?
Thanks
Patty

Comment by Renee Zamora on October 13, 2010 at 9:22pm

Michael,
There isn't a way right now to designate which folders to search in. It has been added as an enhancement request at RM. You can do a search & replace on your media links that might speed things up for you.

Search>Search & Replace>Field to Search = Multimedia filenames.

Renee
RootsMagic, Inc.

Comment by Michael Lee Stills on October 13, 2010 at 8:49pm

Broken Media Links. I am reorganizing my file folders and thus the links in RM are broken. I then run the fix broken links and all is well and good again. I am wondering though, can we run the fix broken links so that it looks only in designated folders rather than my entire computer? It would be much faster. Thank you.

Comment by Bill Bienia on August 28, 2010 at 12:57pm

In your request, be sure to mention the RM3 text based report as that is almost ideal. To meet the web page requirements, there would also need to be an option to exclude all facts except, Birth, Marriage, Death and Burial. (This was not in the RM3 text-based FGS, nor is there an easy way to do it in RM4.)

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