Legacy Family Tree fans

Comment

Comment by Mike Fisher on August 6, 2009 at 8:59am

I can't get on the site

Mike

Comment by Patricia L. Stevens Banks on August 6, 2009 at 7:23am

They must be doing something or having a problem with their website. You can't connect with them with anything on the Home tab, but you can search IGI or the internet.

Comment by Margi Peoples on August 5, 2009 at 10:59pm

Hi,
I just downloaded Legacy 7 Deluxe. It was 7.0.0.90 Everything went fine, but when I went to download the update it wouldn't I couldn't even get into the Online Help. It seems like I'm not connect to the internet. Has anyone else have this problem. Did I do something wrong when downloaded it? I can't even get into there website.

Comment by Victoria Turner on August 5, 2009 at 9:18am

Why can't I register my new copy of Legacy 7 deluxe? What I get after filling in the form is
Thank you for Registering
We appreciate you taking the time to register your copy of Legacy with us.
SMTPConnect error '800407d4'
Failed to connect to mail server: Windows Sockets error 0
/_private/aspemail.asp, line 19

Comment by Brenda Wheeler, PLCGS on August 4, 2009 at 5:26pm

Hi Victoria
My computer is a Toshiba running XP, and I got the CDs from Gould Genealogy here in Australia, who had them on sale separately. I was expecting just to be able to put them in my CD/DVD drive and just play them, but the drive does not even recognise that there is a CD in. I have no problems normally playing any CDs or DVDs. I have tried all of the 4 that I have and get the same response.

Comment by Victoria on August 4, 2009 at 10:36am

For Brenda Wheeler having a problem with CDs - Can you give more information? How did you try to play them? How old is your computer and what operating system does it run? Just out of curiosity, when and where did you get four version 6 CDs since the ones currently for sale are version 7 and the introductory set has six?

The CDs have a player on them which is designed to open when the CD is read by your drive. I've tried both my desktop and laptop (Vista 64 bit and 32 bit respectively) with my version 7 CDs and they open automatically on my laptop. Autoplay is disabled (intentionally) on my desktop, but the player started when I double clicked on the application on the CD in Windows Explorer.

I teach Computer Genealogy both at my genealogy society and an adult student program through the University. Since I have frequently advised my students to use the Legacy CDs, I'm concerned that you are having a problem with them. My students are often very new to computers and I thought the Legacy CDs were easy enough for anyone to use.

Hope we can quickly solve your problems so you can learn more about Legacy.

Comment by Michael Helmantoler on August 3, 2009 at 10:32pm

Thanks for the free Legacy 7 for having completed the cross word puzzle. Good luck on all your work this week. You will be busy!

Comment by Ron Ferguson on August 3, 2009 at 2:40am

David,

I should have added that one way round your problem would be to buy a prepaid Visa or Master Card. Having never used them I don't know where you can get them from but I believe they are widely available - Google should help.

Ron Ferguson

Comment by Ron Ferguson on August 3, 2009 at 2:25am

Hi David,

Remember that Maestro is a European Debit card and not American. Whilst I understand that most American ATMs will accept Maestro I have yet to find a non-European on line company that will. In particular I do buy a lot of computer stuff from the USA and have never been able to use it.

In fact, I used to pay my Ancestry.co.uk account by Maestro and they asked me to change to a credit card "because the rules had changed and they could no longer accept Maestro". I don't really believe this, but I suspect that Maestro increased their charges!

Ron Ferguson

Comment by Brenda Wheeler, PLCGS on August 2, 2009 at 4:52pm

Anyone got any ideas for using the Version 6 CDs? I purchased 4 of them and cannot get them to run on my computer.

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