The Genealogy & Family History Social Network
Lost icon buttons
Hi all,
I thought I had posted this question last week, but I can't find it, so I guess it is floating round in cyber space somewhere!!
All of a sudden the icon buttons on the Individual Information screen have disappeared. When I click to go into that screen, I see them flash and then disappear, and all that is left is the temple icon. To add sources for any of the information I enter, I either have to return to the family view and use those icons, or click on the temple and then access the sources button from that screen.
I am not aware of having done anything to bring about this change, and despite looking I can't seem to find anything to click to bring them back. Help, please!!
Views: 65
Replies to This Discussion
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Permalink Reply by Sarah Coles on
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Have you tried uninstalling and reinstalling your software? How frustrating that problem is!
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Permalink Reply by M. Denise Golding on
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That hadn't occurred to me! I'll give it a try. Thanks
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Give it a whirl and let me know. It might be that your file got corrupted somehow. Make sure you have backups of your tree/s. Good luck!
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Permalink Reply by Ellen M (Procopio) Kramer on
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M Denise, try this just to make sure. Often my problems are fixed this way. Go to File, then click on File Maintenance, click on Check/Repair. It usually fixes my glitches.
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Thanks for the tip, Ellen. I tried it, but it didn't work. Someone doesn't like me, they just want me to have to work harder! There must be an answer out there somewhere.
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I've reinstalled Legacy, but I'm still missing the icons. I can't find any obvious corruption in the files. I can still enter the sources, but it is more time consuming, and above all else, just plain annoying and frustrating!!!
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Hi again,
Sorry to hear you are still having issues despite reinstalling Legacy. I would suggest you contact Legacy by doing one of the following:
Sending e-mail to Support@LegacyFamilyTree.com. Be sure to include your name, customer number, product version, operating system (Windows 95, 98, NT, 2000, Me, XP), type of computer, amount of memory and a complete, detailed explanation of the problem or question.
Sending a fax to us at 1-425-940-1610. Be sure to include the same information as above.
Sending a letter to: Millennia Technical Support, PO Box 9410, Surprise, AZ 85374, USA. Again, be sure to include all necessary information.
Calling Millennia Technical Support at 1-425-788-0932. Our business hours are 8:00 AM to 4:30 PM Pacific time, Monday through Friday. Please try to be at your computer.
Also, what version of Legacy are you presently using?
Steph -
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