I do not spend as much time as I would like to at the Mesa Regional Family History Center, but I regularly teach classes and help patrons. We have a lot of computers for patron use and a man and a woman came into the center and were sitting down to use a computer. I happened to be the closest missionary/volunteer and so I got the brunt of their extreme displeasure. It seems that the Center has spent considerable time re-designing their start-up screen to make it easier for patrons to find and view the online resources. Before they even looked at what was on the screen, these patrons immediately began yelling about "What happened to the old menu items?" They were both actually yelling. The man started lecturing me in a loud voice about how upsetting it was to have anything change and how they would not be able to find anything. The real fact was the start-up screen had everything they were looking for. I was stopped cold by the intensity of their reaction to something as simple as a redesigned start-up screen. Finally, the woman looked at the screen and realized that what she was looking for was right in front of her. She promptly told the man to "shut up" and started working. I decided I would do something else in another part of the Center. I was also glad I was not married to either one of them.
Upon reflection, I think this reaction is symptomatic of the entire interface between technology and people's lives today. How many genealogists out there are still using Windows 95 or 98 with the same Personal Ancestral File program they started with? How many are still using Internet Explorer? I recently heard a high placed official of FamilySearch, express the opinion that he will keep using Personal Ancestral File until it dies (or whatever). In another conversation with a volunteer at the Center, the individual explained that he didn't know anything about computers and, in fact, had retired from his job as a mechanic because the new cars had computers and he didn't want to learn about them.