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This has been going on for a while. But ask them how were the End Users Notified that the ability for us to Update a User Home Page, from within Family Tree Maker, any version before Version 16, is no longer supported. I have not seen such a statement. I have seen that software versions are no longer supported. But that's the way of the software industry. The User Home Page, for me, is different.
Yes, Ancestry has said that they do NOT support FTM Version 11 any longer. I have NOT seen anywhere, that they no longer support a Family Tree Maker User Home Page. Please ask them for a link to a Knowledge Base article that lets the user know that they no long support the User Home Page.