Genealogy Wise

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Family Tree Maker Fans

Please create a New Discussion for help with a probem with Family Tree Maker. There are many Online resources for Users helping other Users, Email Lists, AND Online Knowledge Base websites that suppport the Family Tree Maker program (all versions).

Members: 363
Latest Activity: Feb 3, 2019

Family Tree Maker Knowledge Base Websites

In an effort for us to help each other with the Family Tree Maker program, PLEASE use the + Start Discussion link, below the Discussion Forum below. Please use a descriptive Subject Line and provide details for us to help each other.

Please do not Add a Comment for the purpose of seeking help or to ask questions.. The, don't forget to turn ON the FOLLOW link at the end of the Discussion so that you will receive an email notification that someone replied to that Discussion. You can also Stop Following that Discussion, if you so choose.

New Comments about the overall purpose of this Group are Welcome, but handling the Issues / Problems / Questions, for all of us, is easier using the +Start Discussion feature.

Its helpful to provide the Product Version Number (Help, About Family Tree Maker), the version of Windows that you are using, and details of any Error Messages that you may see (IF you are having a problem). But, provide us with some details of the problem.

To help, please continue to read below for other online help that is available to us (Users of the Family Tree Maker program.

There are a number of places to receive help with the Family Tree Maker Program. If you have the program already, the Help that is supplied with the program is not bad and should be looked at before going to any of the below resources. As you work with the program, the help that is offered is more focused on where you are in the program.

Here are links to the Family Tree Maker Knowledge Base Websites (Online Help Center):

In using the Keyword Search, use one or two keywords for that search. For example, if you have an error message, a key word that you might use, is one of the words in the Error Message.

Family Tree Maker Version 2008 and 2009

There is an Online Video for Version 2009 here:

Family Tree Maker 2009 Feedback Website:

If you use this link, please provide some detailed feedback to Family Tree Maker 2009. You will probably not receive feedback from them, but the developers do read the feedback.

Family Tree Maker Version 2005, 2006 and Version 16

Earlier Version of Family Tree Maker

There are a number of User to User Message Boards. This first link will take you to a list of Family Tree Maker GenForums based on the problem that you are trying to resolve:

When posting a message on any of these message boards, it is MOST HELPFUL to mention the Version of Windows that you are using, and the Version of Famliy Tree Maker that you are uisng. You can determine that by clicking on Help, then About Family Tree Maker. That will help the Users help you.

It is also helpful to be specific as to what the issue is or the question is, based on what you see in Family Tree Maker. If there is an Error Message, please provide the specific Error Message. What you see and what you expect to see is also helpful.

The Family Tree Maker GenForums

A more open, not by specific topic can be found here: Family Tree Maker Message Board

Thank you

Discussion Forum

Starting a new family tree from existing tree. 1 Reply

Started by John Belchamber. Last reply by Russ Worthington Aug 28, 2016.

Ancestry to Retire Family Tree Maker 12 Replies

Started by John. Last reply by H Girdley Dec 10, 2015.

FTM2014: Error in syncing FTM tree with Ancestry tree 70 Replies

Started by Cecily Bishop. Last reply by Russ Worthington Nov 11, 2013.

Redoing current sources using the Source Templates 8 Replies

Started by Cecily Bishop. Last reply by Russ Worthington Oct 10, 2013.

Number of individuals in FTM don't match number in Ancestry tree 12 Replies

Started by Cecily Bishop. Last reply by Cecily Bishop Oct 5, 2013.


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Comment Wall


You need to be a member of Family Tree Maker Fans to add comments!

Comment by Russ Worthington on August 12, 2009 at 8:23pm
Stacy - I have demonstrated how to upload your information from the Family Tree Maker program to your Ancestry.Com Member Tree. Please see the Blog

Thank you,

Comment by Russ Worthington on August 12, 2009 at 8:21pm
Joel -- YOur comment from FTM TechSuppot is true. But, it's a GEDCOM file that you can do now. The difference is that with Family Tree Maker 2009 (and 2010) you can and will be able to upload MORE then a GEDCOM file from with the Family Tree Maker program, including Images. Please see the blog that is referred to on the Group Page.

Thank you -- Russ
Comment by Joel Barrett on August 12, 2009 at 12:27pm
I was told the following by FTM tech support:

It is possible to upload the .FTW file, the Family Tree Maker working file, directly to This can be done with a free guest account. A paid membership is only required if you would like to view records contained in the collections at ancestry. The file size limitation is 75MB. The steps on how to do this are as follows:

- From the homepage of Ancestry, put your cursor on the Family Trees tab in the Ancestry navigation bar, but do not click.
- With your cursor over the Family Trees button a dropdown menu will appear listing any existing trees. Click on the option at the bottom of the list to Upload a GEDCOM.
- When the Upload a Family Tree page appears, use the Choose file field to find your FTW file on your computer.
- Type in the Tree Name box how you want the tree to be called on Ancestry.
By default all trees are listed as public trees. This allows all members to see the deceased individuals of the tree. Uncheck this box to make your tree private if needed.
- Enter a Description if needed on the details of the tree.
- Carefully review the Submission Agreement and mark the box next to I accept the Submission Agreement.
- Click Upload. The file will be uploaded to Ancestry and notify you when it is complete.
- Your family tree will now be available in the Family Trees section of your account.

Hope that helps!
Comment by Russ Worthington on July 27, 2009 at 9:32am
Joel - Yes and No. There is FREE information at With Version 2009, there is an advantage to have a Subscription to If you purchase the Family Tree Maker program (version 2209), there are several levels of Subscriptions that may be included. Reading the fine print on the various Bundles will help you determine what subscriptions are included - Hope that helps. 00 Russ
Comment by Joel Barrett on July 27, 2009 at 9:25am
If you have Family Tree Maker, is there still a cost to access the databases on
Comment by Russ Worthington on July 22, 2009 at 1:13am
Georgie - I am sorry, I didn't see the "i". My mistake.
Comment by Georgie Trammell on July 16, 2009 at 11:17am
Thanks Russ, but my name if Georgie I usually spell it Georgy because very few people see the "i"
Comment by Russ Worthington on July 16, 2009 at 10:58am

I have put a number of online resources on where you can get help for Family Tree Maker.

Like previous versions of Family Tree Maker, there is a PDF file on the Installation CD. There is also an online Tutorial.

You will also see, about, that I have a Family Tree Maker User Blog that has more information.

Lots of resources AND the Help files, in the program are good.

Your question about going from 2006 to 2009, 2009 will locate and open, creating a New Family File.

Hope that helps,

Comment by Georgie Trammell on July 16, 2009 at 10:26am
Hi, as a new member of the site as well as the group, I hope I do not over step the appropriate content of comments, but after using FTM 2005 for a long time - I must say that FTM 09 is the worst mess I have seen in years. I have been advised that there is no manual that is available for download and none came with the software.
Every question I have asked has been responded with by telling me I can't purchase a manual and that the tech support is available. However the messages I have sent to the tech support are answered that I do not have an account and must register. I have been Georgietree and have had an account with for at least 10 years now. Anyone know of a way to get pass or around this so I can learn how to download the 2005 file to 2009, because it didn't work correctly when I tried and I am tired of typing old inf into 2009, Thanks
Comment by Caro Nally on July 15, 2009 at 11:06am
Thanks much, Russ. I will give it a look later today!

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