Genealogy Wise

The Genealogy & Family History Social Network


Family Tree Maker Fans

Please create a New Discussion for help with a probem with Family Tree Maker. There are many Online resources for Users helping other Users, Email Lists, AND Online Knowledge Base websites that suppport the Family Tree Maker program (all versions).

Members: 362
Latest Activity: Feb 3, 2019

Family Tree Maker Knowledge Base Websites

In an effort for us to help each other with the Family Tree Maker program, PLEASE use the + Start Discussion link, below the Discussion Forum below. Please use a descriptive Subject Line and provide details for us to help each other.

Please do not Add a Comment for the purpose of seeking help or to ask questions.. The, don't forget to turn ON the FOLLOW link at the end of the Discussion so that you will receive an email notification that someone replied to that Discussion. You can also Stop Following that Discussion, if you so choose.

New Comments about the overall purpose of this Group are Welcome, but handling the Issues / Problems / Questions, for all of us, is easier using the +Start Discussion feature.

Its helpful to provide the Product Version Number (Help, About Family Tree Maker), the version of Windows that you are using, and details of any Error Messages that you may see (IF you are having a problem). But, provide us with some details of the problem.

To help, please continue to read below for other online help that is available to us (Users of the Family Tree Maker program.

There are a number of places to receive help with the Family Tree Maker Program. If you have the program already, the Help that is supplied with the program is not bad and should be looked at before going to any of the below resources. As you work with the program, the help that is offered is more focused on where you are in the program.

Here are links to the Family Tree Maker Knowledge Base Websites (Online Help Center):

In using the Keyword Search, use one or two keywords for that search. For example, if you have an error message, a key word that you might use, is one of the words in the Error Message.

Family Tree Maker Version 2008 and 2009

There is an Online Video for Version 2009 here:

Family Tree Maker 2009 Feedback Website:

If you use this link, please provide some detailed feedback to Family Tree Maker 2009. You will probably not receive feedback from them, but the developers do read the feedback.

Family Tree Maker Version 2005, 2006 and Version 16

Earlier Version of Family Tree Maker

There are a number of User to User Message Boards. This first link will take you to a list of Family Tree Maker GenForums based on the problem that you are trying to resolve:

When posting a message on any of these message boards, it is MOST HELPFUL to mention the Version of Windows that you are using, and the Version of Famliy Tree Maker that you are uisng. You can determine that by clicking on Help, then About Family Tree Maker. That will help the Users help you.

It is also helpful to be specific as to what the issue is or the question is, based on what you see in Family Tree Maker. If there is an Error Message, please provide the specific Error Message. What you see and what you expect to see is also helpful.

The Family Tree Maker GenForums

A more open, not by specific topic can be found here: Family Tree Maker Message Board

Thank you

Discussion Forum

Starting a new family tree from existing tree. 1 Reply

Started by John Belchamber. Last reply by Russ Worthington Aug 28, 2016.

Ancestry to Retire Family Tree Maker 12 Replies

Started by John. Last reply by H Girdley Dec 10, 2015.

FTM2014: Error in syncing FTM tree with Ancestry tree 70 Replies

Started by Cecily Bishop. Last reply by Russ Worthington Nov 11, 2013.

Redoing current sources using the Source Templates 8 Replies

Started by Cecily Bishop. Last reply by Russ Worthington Oct 10, 2013.

Number of individuals in FTM don't match number in Ancestry tree 12 Replies

Started by Cecily Bishop. Last reply by Cecily Bishop Oct 5, 2013.


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Comment Wall


You need to be a member of Family Tree Maker Fans to add comments!

Comment by Russ Worthington on October 14, 2009 at 2:11pm


If you have additional questions, please start a new discussion. It's easier in the long run to reply and keep track of replies.

Thank you,

Comment by Russ Worthington on October 9, 2009 at 12:49pm
GeneJ -- Be back very soon - hopefully today - Thanks,
Comment by Russ Worthington on October 9, 2009 at 11:19am
GeneJ -- Please have Eileen Start a New Discussion on thie Group - Others may be interested as well.

Those options will allow her to generate a PDF file to be created to be attached to an email or posted to GenWise

Comment by Pauline McNeil on October 3, 2009 at 11:26am
Hello - just to introduce myself. I'm new to Family Tree Maker having been given FTM 2009 (UK) in August and recently updated to FTM 2010. I managed to transfer my old file from 'Family Tree v.3' via GEDCOM via MyHeritage freeware. Have added lots of info. since and used many of the Ancestry hints (leaves) but am still having a number of problems which I will list as separate discussions.
Greetings to all (and thanks in anticipation).
Comment by Russ Worthington on September 18, 2009 at 3:13pm
Barb - Bring up the FGS, click on Contents, Items to Include and review that various settings on that screen.
Comment by Barb Ragucci on September 18, 2009 at 10:02am
I did put the pictures in the scrapbooks, I don't know how to make them show up in the family group sheets.
Comment by Russ Worthington on September 17, 2009 at 10:47pm
Barb -- Please remember that Photos go in the Scrapbook feature. There is an ICON on the Family Tree Maker tool bar for that. Hope that helps. --- Russ
Comment by Barb Ragucci on September 17, 2009 at 10:16am
I have FTM 2006, I just started a new tree for a friend of mine, I want to add photos of the people that will show on the family group sheets, but I don't remember how to do it, can someone refresh my memory?
Comment by Russ Worthington on August 28, 2009 at 5:53pm

In Family Tree Maker, look at the person with the children who shouldn't be there, go to the People Workspace, Person Tab, Relationship Tab. What is the relationship between this person and the children?

Comment by Ann Peters Allison on August 28, 2009 at 9:05am
I downloaded FTM 2010 yesterday, and copied a family project from TMG. I discovered that it had added children to a person had did not have any! I doubled checked the information in TMG just to make sure that the information was correct, and copied the family project again. It did the same thing again. Has anyone else had this problem?

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