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Brian Paul Ridgell
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  • Midland, TX
  • United States
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  • Russ Worthington

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Profile Information

What surnames are you interested in researching?
Many
What countries and other locations are you interested in researching?
US
What is your level of genealogy knowledge?
Advanced Family History Researcher
Do you have a genealogy website or blog?
http://familytreemaker.genealogy.com/users/r/i/d/Brian-P-Ridgell/in...

Comment Wall (10 comments)

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At 7:09pm on February 2, 2012, Russ Worthington said…
Paul,

The only thing you can't do is to upload directly from with in Family Tree Maker. The other uploads still work.

I'd also suggest moving to an Ancestery Member Family Tree. It's free. Also works well with Family Tree Maker 2012.

Russ
At 1:15am on February 2, 2012, Russ Worthington said…

Paul,

I wouldn't talk the User Home Page down, but put a note on it that you can't update it and to refer the reader to a new website or to contact you directly.

Russ

At 11:44pm on January 31, 2012, Russ Worthington said…

Paul,

Please go to the Family Tree Maker Knowledge Base web site and do a search for 5435. There was an official posting today.

Russ

At 10:30pm on January 31, 2012, Russ Worthington said…

Paul,

I think that it hasn't worked for longer then that. 

If you have an Incident Report (trouble ticket), keep it open. They time out, so ask for status every once in a while.

Russ

At 7:14pm on January 31, 2012, Jim Avery said…

Hello - did you know that we have an active chat community here on Genealogy Wise. There are usually people in the chat room who can do lookups for you, answer quests, give advice or just talk. There are also scheduled chats on various subjects as well as trivia every Wednesday and Saturday evenings. Please join us sometime.

At 9:35pm on January 29, 2012, Russ Worthington said…

Paul,

This has been going on for a while. But ask them how were the End Users Notified that the ability for us to Update a User Home Page, from within Family Tree Maker, any version before Version 16, is no longer supported. I have not seen such a statement. I have seen that software versions are no longer supported. But that's the way of the software industry. The User Home Page, for me, is different.

Russ

At 9:24pm on January 29, 2012, Russ Worthington said…

Paul,

Yes, Ancestry has said that they do NOT support FTM Version 11 any longer. I have NOT seen anywhere, that they no longer support a Family Tree Maker User Home Page. Please ask them for a link to a Knowledge Base article that lets the user know that they no long support the User Home Page.

Thank you,

Russ

At 8:09pm on January 29, 2012, Russ Worthington said…

Paul,

You are NOT asking for help with FTM Version 11, but to your Genealogy.com, Family Tree Maker User Home Page. There is a difference.

Russ

At 7:01pm on January 29, 2012, Russ Worthington said…

Paul,

Go to your User Home Page, outside of Family Tree Maker, and click on Help and contact them directly or call them.

Russ

At 4:16pm on January 29, 2012, Russ Worthington said…

Paul,

There may be an issue on the Family Tree Maker User Home pages, which is what I think you are talking about.

I have been successful in updating my User Home Page.

Open the FTW.ini file by bringing up the about box and clicking on “Advanced”

In the FTW.ini file, add the following string to the [Options] section:

HostName=familytreemaker.genealogy.com

Save the .ini file and restart Family Tree Maker.

Let me know how this works.

Thank you,

Russ

 
 
 

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