FTM2014: Error in syncing FTM tree with Ancestry tree - Genealogy Wise2024-03-29T07:19:45Zhttp://www.genealogywise.com/forum/topics/ftm2014-error-in-syncing-ftm-tree-with-ancestry-tree?groupUrl=familytreemakerusers&commentId=3463583%3AComment%3A665042&groupId=3463583%3AGroup%3A3175&feed=yes&xn_auth=noCecily,
Great news. Thanks f…tag:www.genealogywise.com,2013-11-11:3463583:Comment:6651642013-11-11T13:28:16.075ZRuss Worthingtonhttp://www.genealogywise.com/profile/RussWorthington
<p>Cecily,</p>
<p></p>
<p>Great news. Thanks for the update.</p>
<p></p>
<p>Good luck,</p>
<p></p>
<p>Russ</p>
<p>Cecily,</p>
<p></p>
<p>Great news. Thanks for the update.</p>
<p></p>
<p>Good luck,</p>
<p></p>
<p>Russ</p> Russ, I think you're a better…tag:www.genealogywise.com,2013-11-11:3463583:Comment:6652852013-11-11T13:18:15.570ZCecily Bishophttp://www.genealogywise.com/profile/CecilyBishop
<p>Russ, I think you're a better resource than Ancestry support. You at least are more timely. I finally heard back from them re: my latest sync issue. They said uninstall and reinstall the program and update with the patch. Haha, you beat them to it!</p>
<p>Did a lot of work this weekend, specifically the kinds of things that caused sync issues before (adding/deleting individuals, revising citations to incorporate the template, etc.). Everything worked fine so I guess the sync issue has…</p>
<p>Russ, I think you're a better resource than Ancestry support. You at least are more timely. I finally heard back from them re: my latest sync issue. They said uninstall and reinstall the program and update with the patch. Haha, you beat them to it!</p>
<p>Did a lot of work this weekend, specifically the kinds of things that caused sync issues before (adding/deleting individuals, revising citations to incorporate the template, etc.). Everything worked fine so I guess the sync issue has finally been resolved.</p>
<p>Cecily</p> Cecily,
Great. You are now c…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6648542013-11-08T15:15:39.149ZRuss Worthingtonhttp://www.genealogywise.com/profile/RussWorthington
<p>Cecily,</p>
<p></p>
<p>Great. You are now current. And, from what I understand, there was a sync 'bug' fix in that patch.</p>
<p></p>
<p>Please let me know how it works out.</p>
<p></p>
<p>Russ</p>
<p>Cecily,</p>
<p></p>
<p>Great. You are now current. And, from what I understand, there was a sync 'bug' fix in that patch.</p>
<p></p>
<p>Please let me know how it works out.</p>
<p></p>
<p>Russ</p> FTM2014 reinstalled and versi…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6651102013-11-08T15:00:22.327ZCecily Bishophttp://www.genealogywise.com/profile/CecilyBishop
<p>FTM2014 reinstalled and version is now 22.00.1243. Hopefully this is my last post about sync issued :-)</p>
<p>Appreciate all your guidance and patience.</p>
<p>Cecily</p>
<p>FTM2014 reinstalled and version is now 22.00.1243. Hopefully this is my last post about sync issued :-)</p>
<p>Appreciate all your guidance and patience.</p>
<p>Cecily</p> try the "Change" choice.
OR…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6651092013-11-08T14:25:23.820ZRuss Worthingtonhttp://www.genealogywise.com/profile/RussWorthington
<p>try the "Change" choice.</p>
<p></p>
<p>OR if you have the Installation CD, re-install the program AS Administrator.</p>
<p></p>
<p>Russ</p>
<p>try the "Change" choice.</p>
<p></p>
<p>OR if you have the Installation CD, re-install the program AS Administrator.</p>
<p></p>
<p>Russ</p> The message comes up when I c…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6648532013-11-08T14:20:09.333ZCecily Bishophttp://www.genealogywise.com/profile/CecilyBishop
<p>The message comes up when I click 'Install"</p>
<p>As to your suggestion, Repair isn't an option. I'm given 'Uninstall' and 'Change' as my choices. However, I do see 'Repair' for several of the other programs.</p>
<p>So I went to the 'Change' and there was a Repair option. I tried that and it didn't work either (something about not finding some data). I just went to get exact wording and now I find that FTM2014 has been uninstalled (that was not what I selected).</p>
<p>Just saw your last…</p>
<p>The message comes up when I click 'Install"</p>
<p>As to your suggestion, Repair isn't an option. I'm given 'Uninstall' and 'Change' as my choices. However, I do see 'Repair' for several of the other programs.</p>
<p>So I went to the 'Change' and there was a Repair option. I tried that and it didn't work either (something about not finding some data). I just went to get exact wording and now I find that FTM2014 has been uninstalled (that was not what I selected).</p>
<p>Just saw your last posting. I don't have a CD but do have the email with the download (and license number). I'll try that.</p>
<p>Cecily</p>
<p></p>
<p></p> Cecily,
When did you see tha…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6651082013-11-08T14:13:21.613ZRuss Worthingtonhttp://www.genealogywise.com/profile/RussWorthington
<p>Cecily,</p>
<p></p>
<p>When did you see that error message?</p>
<p></p>
<p>It really sounds like you have an installation problem here.</p>
<p></p>
<p>My suggestion is to Go to the Start menu, Control Panel, Programs, Family Tree Maker and install it. It should ask to "Repair" which is what you want to do.</p>
<p></p>
<p>Russ</p>
<p>Cecily,</p>
<p></p>
<p>When did you see that error message?</p>
<p></p>
<p>It really sounds like you have an installation problem here.</p>
<p></p>
<p>My suggestion is to Go to the Start menu, Control Panel, Programs, Family Tree Maker and install it. It should ask to "Repair" which is what you want to do.</p>
<p></p>
<p>Russ</p> I already have done that. Tha…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6648522013-11-08T13:53:58.443ZCecily Bishophttp://www.genealogywise.com/profile/CecilyBishop
<p>I already have done that. That's when I got the message "Old File not found. However, a file of the same name was found. No update done since file contents do not match."</p>
<p>I don't have a clue as to what to do next. Uninstall and reinstall? I sent an email to support with the latest message.</p>
<p>I already have done that. That's when I got the message "Old File not found. However, a file of the same name was found. No update done since file contents do not match."</p>
<p>I don't have a clue as to what to do next. Uninstall and reinstall? I sent an email to support with the latest message.</p> Cecily,
Please click on Chec…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6648512013-11-08T13:52:04.558ZRuss Worthingtonhttp://www.genealogywise.com/profile/RussWorthington
<p>Cecily,</p>
<p></p>
<p>Please click on Check Updates. You should be up to 1243. From what I can tell, there was a sync not fix in the new patch.</p>
<p></p>
<p>Russ</p>
<p>Cecily,</p>
<p></p>
<p>Please click on Check Updates. You should be up to 1243. From what I can tell, there was a sync not fix in the new patch.</p>
<p></p>
<p>Russ</p> No Reply after your last comm…tag:www.genealogywise.com,2013-11-08:3463583:Comment:6650422013-11-08T13:28:42.409ZCecily Bishophttp://www.genealogywise.com/profile/CecilyBishop
<p>No Reply after your last comment.</p>
<p>Version is 22.0.01239</p>
<p>No Reply after your last comment.</p>
<p>Version is 22.0.01239</p>